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Applicants and Current Cadets


Cadet Contract


All local and international Cadets will receive a Conditional Letter of Offer. Upon Cadet’s confirmation of enrollment, the Cadet will notify the academy to enter into a Cadet Contract. The Cadet Contract contains all mutually-agreed conditions between STAA and the Cadet at the point of signing and the Cadet Contract must be signed by the authorized signatory of STAA and the Cadet.

The Cadet is advised not to make payment before signing the Cadet Contract. Two original copies of the contract are to be signed and no amendments are allowed after signing unless both the STAA signatory and the Cadet sign beside the amendments. Subsequently, the Cadet will retain one of the original signed copies and STAA will retain the other original signed Cadet Contract is signed

The Cadet Contract contains key information on course information and fees, refund and withdrawal policy, Fee Protection Scheme (FPS) and the benefits and services provided within the Training Period. Cadets should only sign when they are clear and satisfied with the contract.

 Students may download a sample copy of the Cadet Contract here:

For more information, please visit the CPE website at: http;//www.cpe.gov.sg or contact the CPE Student Services at 6592 2108.


1.Cooling-Off Period

STAA provides the Cadet with a cooling-off period of 7 working days after signing of the Student Contract. Within these 7 days and regardless whether the course commencement date has passed, the Cadet can submit a written notice of withdrawal and will be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid. 

The school will also bring to the Cadet’s attention of Clause 2.3 in the Student Contract by notifying the Cadet of his rights under the cooling-off period, and receive written acknowledgement as provided therein by the Cadet that the clause has been brought to his notice. In the event that Clause 2.3 has not been brought to the Cadet’s attention, the cooling-off period of 7 working days shall only commence from the date that the clause has been brought to the Cadet’s notice, and the Cadet has acknowledged the same. 

2. Fee Protection Scheme (FPS) 

STAA adopts the insurance scheme under Singapore’s Committee for Private Education (CPE) part of SkillsFuture Singapore (SSG) Fee Protection Scheme (FPS) to provide full protection for all fees paid by its Cadets. Under the insurance scheme, STAA purchases insurance protection from a CPE-appointed insurance company for every one of its Cadets to protect his/her fees.

STAA has processes in place to ensure that all prospective Cadets are duly informed about FPS and how FPS serves to protect the fees they pay to STAA.

Click here to view the certification for the approval of the FPS for STAA.

For more information, please visit the CPE website at: http://www.cpe.gov.sg or contact the CPE Student Services at 6592 2108.

3. Medical Insurance 

STAA purchases medical insurance on behalf of all its Cadets to cover them for hospitalization and related medical treatment throughout their course.

Medical insurance will not be applicable to Cadets taking courses which duration is less than 50 hours in total or less than 1 month in duration.

4. Group Personal Accident Insurance 

STAA provides each Cadet with Group Personal Accident insurance during their course of training.

For more information, please visit the CPE website at: http://www.cpe.gov.sg or contact the CPE Student Services at 6592 2108.




Student Policies


1.Refund Policy

STAA has in place refund procedures that align with its refund policy. The refund policy and procedures are clearly communicate to the Cadets via various channels:

During the pre-course counseling stage, prospective Cadets are briefed about the refund policy and procedures by the Marketing Executive. The Marketing Executive will also address any queries that the prospective Cadets may have.

When submitting the Application Form for enrolment into STAA, the Cadet pays an application fee comprising an administrative fee and fees for the selection test. This amount is non-refundable and Cadets are duly informed prior to payment. It is also made known to the Cadets that the selection test comprises of common assessment tools used in the industry to gauge the suitability of a candidate for a flying career.  

Upon acceptance into STAA, the Cadet will sign the Cadet Contract which states clearly the conditions of premature contract termination as well as the fees that may or may not be refunded under such conditions.

Cadets applying to defer their studies to a subsequent course intake will not be entitled to any fee refund. Any excess fee payment will be treated as an advance fee payment for the course that is to start at a later date. Course deferment is applicable for a defined period. In the event that the Cadet does not resume his/her training after the deferment period, the paid fees will not be refunded.

The various conditions under which either STAA or the Cadet may choose to terminate the training agreement are stated clearly in the Cadet Contract. The payment liabilities and/or any refund entitlements under each of these conditions are also stated in the Cadet Contract.

All refund requests are to be verified and confirmed by the Marketing Director prior to further processing.

Once a refund request is confirmed, the Marketing Executive will notify the Finance Department to process the refund. Refunds, when entitled to, will be done within seven (7) working days of STAA receiving the Cadet's written notice.

The Accountant is responsible to ensure all supporting documents are submitted and that the Cadet is entitled to a refund, before proceeding with any refund processing with the bank.

Refund records in hard copies shall be retained for at least five (5) years. They are easily retrievable for audit purposes.

Staff dealing with admissions, Cadet affairs and finance are conversant with STAA’s refund procedures and demonstrate strict adherence.


2.Transfer/Withdrawal Policy

STAA has in place a fair and reasonable programme transfer/withdrawal policy. 

Assessing and replying to any request for transfer/withdrawal will be done within 04 weeks.

A Cadet is allowed to transfer/withdraw from his/her enrolled programme, in accordance with the refund policy.

In the event that a Cadet requests to transfer from an enrolled course to another course, STAA will assess and facilitate the transfer in a fair and transparent manner. STAA will also provide guidance to the Cadet on the implications of the transfer.

STAA will communicate the outcome to either reject or effect the transfer via a formal letter to the Cadet.

In the event that a Cadet is approved for transfer to a different course, the original Cadet Contract will be terminated and STAA will arrange for the Cadet to sign a new Cadet Contract.

The transfer/withdrawal policy is clearly communicated to all Cadets via multiple channels:

  • Website
  • Cadet Contract
  • Cadet Handbook

During the pre-course counseling stage, prospective Cadets are briefed about the transfer/withdrawal policy and procedures by the Marketing Executive. The Marketing Executive will also address any queries that the prospective Cadets may have.

Upon acceptance into STAA, the Cadet will sign the Cadet Contract which states clearly the conditions of premature contract termination as well as the fees that may or may not be refunded under such conditions.

The various conditions under which either STAA or the Cadet may choose to terminate the training agreement are stated clearly in the Cadet Contract. The payment liabilities and/or any refund entitlements under each of these conditions are also stated in the Cadet Contract.

If a Cadet withdraws from STAA, STAA will cancel his/her Cadet's Pass to enable another training instution to proceed with the application of a new Student’s Pass with ICA.

STAA will also inform its FPS provider on the withdrawal status of the Cadet in order to close the insurance account.

The Student’s Pass is issued by ICA and governed by strict rules. If a Cadet breaches any of the conditions of the Cadet's Pass, ICA may cancel the Cadet's Pass and the Cadet will have to withdraw from STAA.

All withdrawal requests are to be verified and confirmed by the Marketing Director prior to further processing.

Once a withdrawal request is confirmed, the Marketing Executive will notify the Finance Department to process the refund if any. Refunds, when entitled to, will be done within seven (7) working days of STAA receiving the Cadet's written notice.

The Accountant is responsible to ensure all supporting documents are submitted and that the Cadet is entitled to a refund, before proceeding with any refund processing with the bank.

Withdrawal records are kept for at least five (5) years. They are easily retrievable for audit purposes.

Staff dealing with admissions, Cadet affairs and finance are conversant with STAA’s withdrawal procedures and demonstrate strict adherence.


3.Attendance Policy

STAA believes in the learning potential of every Cadet who is enrolled in STAA. As such, we take attendance at all classes seriously, and require all our Cadets to adhere to the following minimum attendance required by STAA and the Immigration and Checkpoints Authority of Singapore (ICA):

  • 100% attendance- for non-student pass holders
  • 90% attendance- for student pass holders

The ICA requires the school to report international Cadets whose attendance falls below 90% in any one month, or has been absent from class for a continuous period of 7 school days without valid reason.

Your training programme is carefully planned and scheduled. You are expected to attend all of the training sessions. Should your training attendance falls below 80% of the planned schedule, such an occurrence will be reported to the relevant national aviation authority and/or airlines and if applicable, your student visa may be cancelled.

If you are having trouble attending the training session:

a)Because of illness: Consult a medical practitioner and obtain a medical certificate if you cannot attend two consecutive days or more.

b)Because of other personal circumstances: Consult your instructor or an overseas Cadet adviser to seek assistance and advice for a special consideration.   

 3.1 Leave of Absence

If a Cadet wishes to apply for leave they will need to complete a Cadet Absence Notification Request and return this form to the Chief Ground Instructor. Cadets are to note that leave is not approved until the Chief Ground Instructor has signed and authorised. Cadets are to allow a minimum of one week prior to taking leave to notify the Chief Ground Instructor of their planned absence. 


4.Management of Feedback and Complaints

STAA collects statistical information regularly to monitor, maintain and achieve on-going continuous quality improvement in the delivery of our courses. We value and welcome constructive feedback from our Cadets concerning education and services improvements or suggestions that would improve our existing education and Cadet services.  

For Cadets who are interested to provide feedback pertaining to STAA’s delivery and services, they can:

  • Provide a verbal feedback to the applicable Department/staff.
  • Fill up and submit the feedback form or email the feedback.

For Cadets who have dissatisfaction or complaints pertaining to STAA’s delivery and services, they can:

  • Attempts to resolve the unhappiness or complaints at the operational level.
  • If unresolved, the Cadet will be directed to approach the Chief Ground Instructor.
  • If unresolved, the Cadet will be directed to approach the Head of Training.
  • If unresolved, the Cadet will be directed to approach the President of STAA, who will be the final escalation level.

In the event the Cadet is not happy with the final closure, he/she is allowed to take it up with necessary authority outside of STAA.

On the resolution of the complaint, a copy of all relevant records will be filed with the Cadet’s file.

STAA aims to resolve received feedback or complaints within as reasonably practicable.

Applicable Unit/Department will acknowledge the receipt of received feedback or complaint within seven (7) working days.

In the event that the feedback or complaint could not be resolved within a reasonable time, the applicable Unit/Department will update the Cadet on the projected timeline where issues will be resolved.

STAA has a dispute resolution policy and procedures that are communicated to the Cadets in the Cadet Contract and Cadet Handbook. The policy aims at reaching a fair and amicable outcome for any dispute.

In the event where the Cadet is still unsatisfied with the outcome from the President of STAA (who is the final escalation level), the Cadet and STAA may attempt to resolve the matter through the Dispute Resolution Scheme of the Committee for Private Education part of SkillsFuture Singapore.

STAA records all feedback/complaints (including disputes) and the actions taken to resolve them.

STAA seeks feedback from its key stakeholders for continual improvement and the following activities to collect feedback from them:

  • Cadet Satisfaction Survey
  • Informal verbal feedback sessions

STAA analyses the Cadet feedback/complaints received and these serve as inputs for its review process and continual improvement.

As part of the management review process, the Management Team regularly reviews the feedback/complaints management system, using relevant data to ensure they are adequate, relevant and effective.

Reviews and/or changes made to feedback/complaint management system will be documented in meeting minutes.